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Customer and Drinks Service
- This qualification is applicable to candidates across the UK.
What is the BIIAB Customer and Drinks Service unit?
Who is this qualification for?
What does the qualification cover?
What are the benefits of obtaining this qualification?
Why choose the BIIAB Customer and Drinks Service unit?
How long is the training course, where can I take it, and how much will it cost?
What does the assessment involve?
What is the BIIAB and what other qualifications are available?
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What is the BIIAB Customer and Drinks Service unit?
The Customer and Drinks Service unit is part of the Professional Barperson's Qualification - a national qualification for persons working in licensed premises in England and Wales. As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in licensed premises.
Who is this qualification for?
The Customer and Drinks Service unit is designed for barstaff, as an introduction to the skills they will need to work professionally in the bar.
What does the qualification cover?
On successful completion of this qualification, candidates will be able to demonstrate an understanding of:
- preparing the bar for service
- service procedures
- clearing, cleaning and closing
- maintaining customer care
- maintaining working relationships
- selling skills payment and security.
What are the benefits of obtaining this qualification?
As a result of obtaining this unit, barstaff will be able to identify the basic service standards they must meet when working in licensed premises. A certificate stating the candidate has achieved this qualification, is awarded by BIIAB upon successful completion of the unit.
Why choose the BIIAB Customer and Drinks Service unit?
- BIIAB is the wholly-owned awarding body of BII, the professional body for the licensed retail sector, which has the fastest growing professional membership of over 17,500.
- With over 24 years of experience, BIIAB is the market leader in developing and awarding qualifications for the licensed retail sector.
- BIIAB processed over 190,000 qualifications during 2005.
- BIIAB currently approves 500 centres, across 5000 locations in the UK, to deliver training and BIIAB examinations.
- All BIIAB qualifications provide solutions to specific market requirements, deliver real business benefits, and support careers in licensed retail for every type of premises. BII and BIIAB offer support and qualifications at every stage of your career
"BIIAB’s greatest strength is that, unlike our competitors, it is not simply an Awarding Body. BIIAB is part of BII, the thriving professional membership body for the Licensed Retail Sector. We are uniquely placed to provide a one-stop-shop for the industry - from a full portfolio of qualifications to support professionals through every stage of their career, to the additional support, status and benefits that BII membership offers.
We’re passionate about what we do and can guarantee that you’ll get the best service possible. Why go anywhere else?"
Cathie Smith, Director of BIIAB
How long is the training course, where can I take it, and how much will it cost?
The course is usually held over one day, including the examination. This qualification is offered by a number of BIIAB approved centres; course fees are set by each BIIAB approved centre. A self-study workbook is available from BIIAB, which contains all the information candidates need for the examination. The workbooks may also be used to support training.
What does the assessment involve?
The assessment involves a short multiple-choice question examination. The examination consists of 30 questions, and candidates must correctly answer 24 of the 30 questions in order to pass the unit.
What is the BIIAB and what other qualifications are available?
BIIAB is the dedicated Awarding Body for the licensed retail sector, and nationally accredited by the Qualifications & Curriculum Authority (QCA ).
BIIAB specialises in developing and awarding qualifications to support the licensed retail sector at all levels. BIIAB’s career path for licensed retailers ensures that training and qualifications are relevant for all job roles in the industry, from bar and retail staff through to advanced business managers.
The BIIAB portfolio includes qualifications for:
- staff development
- new licensed retail managers
- licensing
- management development.
For more information about any of the BIIAB qualifications, or BIIAB approved centres which offer them, please contact the Qualifications Department on 01276 684449, visit www.biiab.org or email qualifications@bii.org
For more information about BII membership, please contact Membership Services on 01276 684449, visit www.bii.org or email membership@bii.org
