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The Team

Anne Harper, Responsible Officer

Anne has a longstanding experience in professional and vocational education, training and assessment, having led assignments both in the UK and internationally.  Speaking about her recent appointment to BIIAB Anne said:
This is a fantastic opportunity to work with colleagues and the board to build on BIIAB’s strong foundations in creating the awarding and assessment organisation of choice for the UK’s service sector.  It’s a privilege to be offered this opportunity and I am so looking forward to meeting with and serving all of our stakeholders.


Oliver Taylor, Head of Qualifications

Oliver has over twenty years’ experience across the education and training sector having worked in many different roles for several Awarding Organisations, including the Hospitality Awarding Body and City & Guilds and also as an independent Education and Training Consultant.

Oliver has worked with the BIIAB for over 3 years, and leads the Qualifications team to ensure that all qualifications are valid and fit for purpose.

Oliver’s main responsibility is leading and managing the development of the new Apprenticeship End Point Assessments.


James Wingerath, Business Development Manager

James Wingerath has 19 years experience working within the Training and Awarding Body Markets including the Hospitality Awarding Body and their sister company Stonebow, EDI, Open College Network South West and FE Associates.  

In the 3 years in which James has worked at BIIAB he has established strong working relationships with Private Training Providers, FE Colleges and Employers.  James has regular update meetings and ensures that agreed milestones are met and ensures that all the areas of the BIIAB team are delivering against the agreed Service Level Agreement including mapping, verification, certification and customer service.

James’s main responsibility is managing BIIAB customers across Private Training Providers, FE Colleges and Employers. 

He can advise all customers on

  • Apprenticeship Frameworks
  • Apprenticeship Standards
  • Apprenticeship End Point Assessments


Sharon Byde, Head of Customer Support

Sharon first joined the BIIAB in 1996, working in a variety of roles including Quality Assurance until a break in 2005. Returning to the BIIAB in 2013 Sharon is now responsible for the Customer Support Team and Quality Assurance surrounding all BIIAB approved centres and supporting the team of BIIAB EQAs. 

Sharon is your first point of call for all queries relating to centre approval, extending approval, nominated tutors, Reasonable Adjustments and Special Considerations and EQA visits and reports.

Always providing an excellent service to all our customers is very important and Sharon will ensure that your experience as a BIIAB centre is as straightforward, easy and rewarding as possible.