Handbook for the Award in Conflict Management - ACM
Article no.: ACM
This handbook has been designed to support courses leading to the BIIAB Award in Conflict Management
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The handbook helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment.
The handbook is arranged in numbered sections, each with sub-sections and contains all the knowledge required and the assessment criteria define the areas that are tested in the exam.