Workbook for the Award in Customer and Drinks Service - ACDS/SACDS
Article no.: ACDS/SACDS
This easy-to-follow workbook has been designed to support courses leading to the Level 1 Award in Customer and Drinks Service (ACDS) for England Scotland & Wales
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The innovative and interactive style of the workbook is designed to encourage learners to take pride in consistently offering customer excellence, not just providing customer service.
The workbook is arranged in numbered sections, each with subsections, and contains all the knowledge required and the assessment criteria define the areas tested in the exam.
Edition 5 October 2015