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Handbook for the Award in Customer Service Excellence (Licensed Hospitality) - ACSELH/SACSELH


This easy-to-follow workbook has been designed to support courses leading to the BIIAB Award in Customer Service Excellence (Licensed Hospitality) (ACSE (LH)), and contains all the information required to pass the examination, together with activities and revision questions to help bring the learning to life.

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The innovative and interactive style of the workbook is designed to encourage learners to deliver customer service excellence to achieve business seccess and personal satisfaction in a job well done.

The workbook is arranged in numbered sections, each with subsections, and contains all the knowledge required and the assessment criteris define the areas tested in the exam.

Edition 3 October 2014


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