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BIIAB offer qualifications within the Contact Centre sector. The qualifications are: 

BIIAB Level 2 Certificate in Contact Centre Operations

BIIAB Level 2 NVQ Certificate in Contact Centre Operations

BIIAB Level 3 Certificate in Contact Centre Operations

BIIAB Level 3 NVQ Diploma in Contact Centre Operations

For further information and documents about each of the qualifications, please click on the links above.