Skip to main content
Toggle navigation
CentreZone Login
Apprenticeships
Apprenticeship Frameworks
Apprenticeship Standards and EPA
Quality Assured Delivery and Assessment Preparation (QADAP) Service and Packs
End-Point Assessment (EPA)
Useful Apprenticeship Contacts
Qualifications
Qualifications eligible for Funding
Become a BIIAB Centre
About BIIAB
The Team
BII
Useful information
Information for Learners
Replacement Certificates
Identity Requirements
Verification Requests
Enquiries on Results / Complaints
Information for Centres
Apply for a Personal Licence
Scottish personal licence holder training requirements
BIIAB Policies
News
Contact us
Handbooks
Handbook updates
Home
Qualifications
Contact Centre
BIIAB Level 2 NVQ Certificate in Contact Centre Operations
Handbook for the L2 NVQ Certificate in Contact Centre Operations
