Skip to main content
Toggle navigation
Book a course
Login
Apprenticeships
Apprenticeship Frameworks
Apprenticeship Standards and EPA
Useful Apprenticeship Information
Qualifications
Qualifications eligible for Loans
Become a BIIAB Centre
About BIIAB
The Team
BII
Useful information
Information for Learners
Replacement Certificates
Identity Requirements
Verification Requests
Enquiries on Results / Complaints
Information for Centres
Apply for a Personal Licence
BIIAB Newsletter
Contact us
Handbooks
Handbook updates
Home
Qualifications
Contact Centre
BIIAB Level 2 NVQ Certificate in Contact Centre Operations
Handbook for the L2 NVQ Certificate in Contact Centre Operations
