Skip to main content
Toggle navigation
CentreZone Login
Apprenticeships
Apprenticeship Frameworks
Apprenticeship Standards and EPA
Quality Assured Delivery and Assessment Preparation (QADAP) Service and Packs
Useful Apprenticeship Contacts
Qualifications
Qualifications eligible for Loans
Become a BIIAB Centre
About BIIAB
The Team
BII
Useful information
Information for Learners
Replacement Certificates
Identity Requirements
Verification Requests
Enquiries on Results / Complaints
Information for Centres
Apply for a Personal Licence
News
BIIAB Newsletter
Contact us
Handbooks
Handbook updates
Home
Qualifications
Contact Centre
BIIAB Level 3 NVQ Diploma in Contact Centre Operations
L3 NVQ Diploma in Contact Centre Operations Summary for Learners
Handbook_L3_NVQ_Dip_in_Contact_Centre_Operations_V3.pdf
