Skip to main content
Toggle navigation
Book a course
Login
Apprenticeships
Apprenticeship Frameworks
Apprenticeships Standards and EPA
Useful Apprenticeship Information
Qualifications
Qualifications eligible for Loans
Become a BIIAB Centre
About BIIAB
About us
The Team
BII
Useful information
Overview
Information for Learners
Overview information for Learners
Replacement Certificates
Identity Requirements
Enquiries on Results / Complaints
Verification Requests
Information for Centres
Overview information for Centres
Apply for a Personal Licence
BIIAB Newsletter
Contact us
Handbooks
Handbook updates
Home
Qualifications
Contact Centre
BIIAB Level 3 NVQ Diploma in Contact Centre Operations
L3 NVQ Diploma in Contact Centre Operations Summary for Learners
Handbook_L3_NVQ_Dip_in_Contact_Centre_Operations_V2.pdf
