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BIIAB Level 2 Award In Licensed Hospitality Operations


This qualification is designed for those new to running, or looking to run, licensed retail premises.

Covers the areas of management responsibility that are essential to run a licensed retail business successfully, these include stock control, employment law, financial management, marketing and merchandising, staff recruitment & training.


Three days or 30 guided learning hours


The qualification consists of 12 sections:

  • Cash security and stock control

  • Catering

  • Customer service

  • Employment law

  • Financial management

  • Gaming and machine income

  • Health and safety at work

  • Recruitment, induction and management of staff

  • Marketing and merchandising

  • Product knowledge & preparation for service

  • Key legislation for retailing responsibly and trading within the law

  • Crime prevention.


Assessment:Multiple-choice questions exam

Recommended training materials: BIIAB Award in Licensed Hospitality Operations

Qualification title: BIIAB Level 2 Award in Licensed Hospitality Operations

Level: 2

QN: 600/3355/1

Credit: 3

Part of an apprenticeship: No

Regulation purpose: B. Prepare for further learning or training and/or develop knowledge and skills in a subject area

Regulation sub purpose: B1. Prepare for further learning or training. B2. Develop knowledge and/or skills in a subject area.