Skip to main content

BIIAB Level 2 Certificate In Licensed Hospitality Operations (QCF)


This qualification has been designed for those working behind a bar or in customer facing roles in the bar area, employed in various licensed hospitality premises.

The qualification has been designed for learners working or wishing to work in job roles such as barpersons (leased, tenanted, managed, wine bar, cocktail bar, nightclub, restaurant staff (waiters, waitresses)and assistant bar managers.

The BIIAB Level 2 Certificate in Licensed Hospitality Operations (CLHO) has been designed to provide the key underpinning knowledge for the Intermediate Apprenticeship Framework for Licensed Hospitality.


Variable (estimated 6 to 12 months)


The qualification covers the following units:

Mandatory units:

  • Legal and Social Responsibilities of a Personal Licence Holder

  • Food Safety in Catering

  • Health and Safety in the workplace

  • Alcohol Awareness

  • Drugs Awareness in Licensed Premises

  • Principles of Conflict Management in Licensed Hospitality

  • Principles of Customer Service in Hospitality

  • Leisure Travel and Tourism

  • Licensed Retail Operations

Optional units: 

  • Beer and Cellar Quality - Cask and Keg

  • The Essentials of Catering

  • Cooking Theory

  • Merchandising and Selling

  • Understanding Your Market

Assessment: A mixture of exams and practical assessment

This qualification is accredited on the Qualifications and Credit Framework and has a unique Qualification Accreditation Number - 601/4851/2