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Lead a team to improve customer serviceLead a team to improve customer serviceLead a team to improve customer service (copy 1)

Mandatory Units:

  • Develop working relationships with colleagues

  • Lead a team to improve customer service

  • Lead and manage meetings

  • Maintain the health, hygiene, safety and security of the working environment

  • Managing Marketing and Sales Promotions


Optional units:

  • Supervising Drinks Service in Licensed Hospitality Premises

  • Supervising Food Production Operations in Licensed Hospitality

  • Supervising Food Service in Licensed Hospitality Premises

  • Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector

  • Recruiting and Managing Staff in Licensed Hospitality

  • Managing Stock Control and Product Storage in Licensed Hospitality

  • Managing Payments and Cash Handling in Licensed Premises

  • Developing a Food and Drinks Offering in Licensed Hospitality

  • Training and Developing Staff in Licensed Hospitality

  • Managing Customer Service in Licensed Hospitality

  • Manage the environmental impact of work activities


*Please note: If this qualification is being taken as part of an Apprenticeship framework, unit – Employment Rights and Responsibilities (ERR) must be completed.
 
Assessment: Practical assessment

This qualification is accredited on the Qualifications and Credit Framework and has a unique Qualification Accreditation Number - 600/5183/8