Skip to main content

Scottish Award in Customer and Drinks Service (Licensed Hospitality)


This qualification is for you if you have no experience of working in the Hospitality industry and which to achieve a high standard of customer and drinks service.


10 guided learning hours


The qualification comprises of 7 units:

  • The activities required to prepare a bar for service and how to complete them.

  • The standards of dress and personal hygiene required of a professional barperson.

  • Basic merchandising and selling techniques and how to achieve the ‘perfect serve’ to maximise customer satisfaction.

  • Basic law in relation to age restricted sales and activities, smoking, the duty to refuse service and trading standards.

  • The importance of customer service and how this can be delivered.

  • How to keep information and the premises secure.

  • The activities required to close a bar at the end of service, and how to complete these safely and efficiently


Assessment: 25 question multiple-choice examination.

This qualification is accredited SQA Accreditation and has a unique qualification code - R03904 Recommended Training materials: BIIAB Award in Customer and Drink Service