Skip to main content

Information for Learners

Replacement Certificates

If you’ve lost or have a damaged Certificate and would like to order a new one please click here and follow the instructions.

Identity Requirements

When taking a BIIAB examination, it is essential that you are able to prove your identity. Click here for Acceptable Proof of Identification to make sure you get it right.

Enquiries on Results / Complaints

If you are unsatisfied with your result or have had a problem with a BIIAB centre and would like to make a complaint please click here.

Verification Requests

If you’d like to verify a Qualification a learner has taken, please click here to complete the Verification Request form and for further information.